Go to the Registration Area

 - Upon arrival at Chiang Mai Ram Hospital, go directly to the Registration Counter on the ground floor. 

- Present your passport and insurance card to the staff. 

- The staff will register your information and create or update your hospital record. 

Go to the Information Desk

- After registration, proceed to the Information Desk. 

- Ask the staff for guidance about your medical needs or which department you should visit (for example: surgery, medicine, EENT, OB-GYN).

- Confirm where to go next and how to wait for your turn. 

Go to the Corresponding Department (on the left side) 

- From the Information Desk, go to the corresponding department located on the left side of the ground floor. 

- Departments include: ▪ Surgery ▪ Medicine ▪ EENT (Eye, Ear, Nose, and Throat) ▪ OB-GYN (Obstetrics and Gynecology) 

- Tell the nurse or staff your name and wait until your cell (queue) number is called. 

Consultation and Treatment 

- When your number is called, go in for your consultation or treatment with the doctor. 

- Follow the doctor’s instructions carefully. 

Go to the Cashier 

- After seeing the doctor, proceed to the Cashier Counter.

 - Pay for the medical services, consultation, or medicine. 

- Keep the official receipt/invoice — this is needed later to claim reimbursement from the insurance company. 

Go to the Pharmacy 

- Take your prescription slip from the doctor or cashier and go to the Pharmacy Counter (also on the ground floor). 

- Wait for your name or number to be called. 

- Collect your medicine and ask the pharmacist about dosage and usage. 

After leaving the hospital 

- Make sure you have collected: 

▪ Receipt / invoice (official copy) 

▪ Prescription slip 

▪ Any doctor’s note or medical report

- Keep these documents safe. 

- You will need them for the Insurance Claim Process.

(see “Manual 2 — How to Make an Insurance Claim”).