• Original invoice / official receipt from the medical facility (CMU Health Center or hospital) — keep the original. 

• Itemized medical bills and medical reports (doctor notes, prescriptions, test results) if available. • Insurance card (or policy number).

 • Passport first-page copy. 

• Completed claim form (if insurer requires a signed/printed claim form — check insurer instructions).

• Bank account details for reimbursement (if insurer pays by bank transfer) — name of account, bank name, account number, branch.

 • ****Photos of injury (optional but helpful), police report (if applicable).*** 

Obtain treatment and pay. Visit CMU Health Center (or nearest clinic/hospital). Tell the staff you are a CAMT student and whether you plan to use CAMT International Insurance for reimbursement. Pay the bill and collect the official invoice/receipt. 

Get medical documentation. Request and collect all medical documentation: doctor’s notes, prescription, test reports, and an itemized invoice. Make sure the invoice shows date, clinic/hospital name, services provided, and amounts. 

Scan / photograph documents. Make digital copies (PDF or high-quality photos) of the invoice, receipts, medical reports, passport page, student ID, and insurance card. Keep originals safe. 

Go to the insurer’s website. Visit the insurance company’s claim portal (or the link provided on your card). If you don’t yet have an online account, register and verify your identity. 

Start a new claim. Choose the appropriate claim type (medical/accident). Enter the required details: policy/insurance card number, student name, student ID, date of treatment, amount paid, description of treatment. 

Upload documents. Attach the scanned/photographed invoice, medical reports, passport page, student ID, and any completed claim forms. Follow the insurer’s file format and size rules. 

Provide bank details (if required). Enter the bank account information for reimbursement, if the insurer requires it. Double-check account numbers. 

Submit the claim. Submit the online claim and save or screenshot the claim confirmation number and submission receipt. 

Keep originals & follow instructions. Keep original receipts and medical documents. If the insurer requests original documents by mail, send them by tracked mail following their instructions. 

Track the claim. Use the insurer’s portal to check status. If there is a delay, contact the insurer’s claims department and your CAMT coordinator for assistance. Provide the claim reference number when contacting them. 

If claim is partially paid or denied. Request a written reason, supply missing documents promptly, and follow the insurer’s appeal or review procedures. Ask CAMT coordinator for help if needed. 

Confirm reimbursement. Once approved, confirm the payment was received to your bank account. If not received in expected time, contact insurer with claim number.